Shipping Policy
OMAD'S SHIPPING POLICY
Omad 's philosophy is to protect the environment as much as possible. For this reason, Omad's offers several delivery methods such as La Poste, Colis privé and DPD but recommends choosing delivery to a relay point with the carrier Mondial Relay. This is why delivery to a relay point is offered at a lower price than home delivery.
Time limit
Packages are usually sent within 4 business days. Delivery time depends on the customer's location but normally does not exceed 4 business days.
If due to strikes or exceptional circumstances shipments should be delayed, the team Omad's sends an email to warn its customers.
If you are experiencing a delay of more than two weeks (14 working days), do not hesitate to let us know by email at our address [email protected].
Damaged or missing package
Sending liquids is very delicate and sometimes it happens that the transport is somewhat shaken and a cap unscrews. If you are in this situation, please excuse us for the inconvenience caused.
To obtain a gesture from us (partial refund or sending of intact bottles or gift voucher), we invite you to send us an email to [email protected] with 3 photos:
- a photo of the defective/leaking bottles
- a photo of the damaged/wet shipping box
- a photo of the shipping slip on your box
Also, do not hesitate to open a request/complaint with the carrier if you directly see that the package is damaged to claim a refund from the transport company.
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